After-Sales Services – Customer Services
A dedicated team for a long-term relationship based on trust.
At Jacomex, we believe in a service-centred approach. Our support continues throughout the life of your glovebox and beyond. So, whether you need technical documentation, help solving a problem or any other type of assistance, we remain available to our customers to maintain the reliability of our systems.
Our after-sales - maintenance team is :
- Experienced technicians
- Multi-sector skills: assembly, electricity, automation, programming, electromechanics, training, etc.
- Tightness control, gas purification, regulation and safety.
- Staff who are qualified and used to working in specific areas, chemical laboratories, industrial sites, controlled areas, climatic rooms, clean rooms, etc.
Our Services
Technical Support
- Supply of technical documentation
- Remote assistance by e-mail or telephone
- Close attention and flexibility
Preventive Maintenance
- Tailor-made service
- Monitoring plan and technical support
- Regular maintenance of the glove box and its equipment
- Replacement of wearing parts and consumables
- Maintaining operational performance
Corrective Maintenance
- Repairing faults
- Diagnosis
- Intervention and recommissioning file
- Remote or on-site troubleshooting if necessary
Our Services
Installation / Assembly
- Installation and assembly of glove boxes on your premises
- Tests
- Start
Leak Tests
- Oxyfuit3 test / oxygen ascent method developed by Jacomex engineers under CEA licence
- Intervention report
- Requalification of class 1 or 2 equipment
Training
- Getting started
- Instructions for the correct use of the glove box
- Use of automatic and manual airlocks
- Using analysers
- How purification works
- Pressure regulation, ventilation and regeneration
- Upkeep and maintenance of 1er level
- Changing gloves, seals, filters and other consumables
Maintenance contracts
To ensure that our gloveboxes continue to give complete satisfaction over the long term, our After-Sales Service Representative has developed a maintenance management system, specific to each installation: Maintenance Contracts.
3 service levels, with a commitment of 3 to 5 years:
- Bronze
- Silver
- Gold
Maintenance contracts include:
- Technician travel
- Leak test and checks on general operation
- Installation of consumables provided for in the contract or ordered in advance
- Inspection report with recommendations
After-sales service contacts
Our after-sales and maintenance department includes technicians who can travel throughout France and Europe. In countries where we have representatives or distributors, we work hand in hand with them and intervene jointly with them.
France
Tel : +33 (0)4 72 25 19 00
sav@jacomex.fr
Export
Certifications
ISO and European quality standards
Jacomex is proud to uphold the highest industry standards, with certifications including ISO 9001:2015 for quality management, and ISO 10648-2 for containment enclosures and glove boxes. Additionally, we ensure compliance with EN 60439-1, a self-certification CE standard, reflecting our commitment to safety and reliability.
ISO 9001:2015
Quality Management Systems
Certification and CE Marking
Compliance with European Union regulatory requirements
ISO 10648-2
Tightness standard for containment vessels
ISO 3834
Welding Quality Management System for TIG and YAG